Terms of Sale

Company details:

Werkstroomm vzw

City Camping Antwerp

Luchthavenlei 7A

2100 Deurne

welcome@citycampingantwerp.be

+32 3 219 81 79

BE0801 457 649

RPM Antwerp

Article 1: General provisions

The e-commerce website of Werkstroomm, a non-profit organisation with registered office at Luchthavenlei 7A 2100 Deurne, VAT BE0801 457 649, RPR Antwerp, (hereinafter referred to as 'City Camping Antwerp/Werkstroomm vzw') offers its customers the opportunity to purchase the products and services online.

These General Terms and Conditions ("Terms") apply to every order placed by a visitor to this e-commerce website ("Customer"). When placing an order via the online store of City Camping Antwerp/Werkstroomm vzw, the Client must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions, to the exclusion of all other terms and conditions. Additional terms and conditions of the Client are excluded, except if they have been expressly stated in advance, in writing and by the City Camping Antwerp/Werkstroomm vzw are accepted.

Article 2: Price

All prices quoted are expressed in EURO, always including VAT and all other taxes or taxes to be borne by the Client

The price statement refers exclusively to the articles as they are described verbatim. The accompanying photos are intended to be decorative and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Binding obvious mistakes or errors in the offer City Camping Antwerp/Werkstroomm vzw does not. City Camping Antwerp/Werkstroomm vzw is only bound to an obligation of means with regard to the correctness and completeness of the information offered. City Camping Antwerp/Werkstroomm vzw is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions, we ask the Customer to contact us in advance using our contact details at our reception.  

The offer is always valid while stocks last and can be adjusted or withdrawn at any time by City Camping Antwerp/Werkstroomm vzw. City Camping Antwerp/Werkstroomm vzw cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

The customer can book one or more camping pitches online + the total number of people staying overnight + additional services via https://booking.citycampingantwerp.be. There are several types of camping pitches, these are clearly defined and the price per night including VAT and the taxes are clearly indicated separately.

  1. Registration: the customer registers his personal data (first name, surname, address, telephone number, email address, number plate) and/or company details if the invoice is to be issued in the name of a company.
  2. The customer chooses the right type of pitch by entering the number of pitches he wishes + by adding the number of people to the total of people who will be present + whether or not to indicate whether or not he/she is bringing a dog and/or wants electricity at his/her pitch.
  3. The customer receives an overview of his/her order with the total price including VAT and taxes for verification.
  4. The customer pays online.
  5. Immediately after payment, the customer will receive an email with the confirmation of his/her booking with the invoice with the mention "paid" + the code of the gate and the practical information about e.g. the Lez zone in Antwerp.
  6. A few days before departure, the customer will receive a reminder email with the necessary practical information.

The Customer can choose between the following payment methods:  

  • by credit card
  • by bank card

City Camping Antwerp/Werkstroomm vzw is entitled to refuse an order due to a serious shortcoming on the part of the Client with regard to orders in which the Client is involved.  

Article 5: Delivery and execution of the agreement

The customer can present himself on the first day of his booking from 4:00 p.m. to 10:00 p.m. and open the gate himself with the code sent and choose his type of pitch on the campsite.  

Items ordered through this booking tool will be delivered to Belgium, Jachthavenweg 6, 2050 Antwerp Linkeroever.

Any visible damage and/or shortcoming of the quality of a pitch or any other defect at the campsite must be reported by the Client immediately to the reception desk or via welcome@citycampingantwerp.be.

Article 7: Right of withdrawal

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase goods online from City Camping Antwerp/Werkstroomm vzw.

If the right of withdrawal applies:  

The Customer has the right to withdraw from the contract up to 14 days before the first day of his booking.  

In order to exercise the right of withdrawal, the Client must City Camping Antwerp/Werkstroomm vzw, Jachthavenweg 6, 2050 Antwerp LO by means of an unequivocal statement via welcome@citycampingantwerp.be of its decision to withdraw from the agreement. To do this, the Customer can return his/her original invoice to welcome@citycampingantwerp.be stating his/her bank account number and the reason for cancelling his/her booking.

If the Client withdraws from the contract, up to a maximum of 14 days before the first day of the booking, City Camping Antwerp/Werkstroomm vzw all payments received from the Client up to that point to the Client within a maximum of 30 calendar days after City Camping Antwerp/Werkstroomm vzw has been informed of the Client's decision to withdraw from the agreement

City Camping Antwerp/Werkstroommt vzw will reimburse the Client by bank transfer to his bank account number.  

The Client may not exercise the right of withdrawal for:

  • Changed weather situations e.g. rain, thunderstorms, snow, hail, wind, temperature etc.
  • After expulsion from the campsite by the authorised representatives of the City Camping Antwerp/Werkstroomm vzw and/or police by not complying with the campsite regulations or violating Belgian law in general.

Article 9: Customer service  

Customer service of City Camping Antwerp/Werkstroomm vzw can be reached on the telephone number +32 3 219 81 79 , by e-mail at welcome@citycampingantwerp.be or by post at the following address Jachthavenweg 6, 2050 Antwerpen Lo. Any complaints can be addressed to this.  

Only complaints that are reported at the reception desk, open daily between 3 pm and 8 pm or via welcome@citycampingantwerp.be will be accepted and will receive an appropriate follow-up and response.

Article 10: Penalties for non-payment

Without prejudice to the exercise of any other rights City Camping Antwerp/Werkstroomm vzw, in the event of non-payment or late payment from the date of the breach of contract, the Client will owe interest of 10% per annum on the unpaid amount by operation of law and without reminder. In addition, the Client is required by operation of law and without notice to pay a lump sum compensation of 10% of the amount in question, with a minimum of 25 euros per invoice.  

Without prejudice to the foregoing, City Camping Antwerp/Werkstroomm vzw reserves the right not to accept the booking that has not been paid (in full).  

Article 11: Privacy

The data controller, City Camping Antwerp/Werkstroomm vzw, respects the General Data Protection Regulation and the Belgian Privacy Act of 30 July 2018.  

The personal data you provide will only be used for the following purposes: to contact you in connection with the booking of your stay.

You have a legal right to inspect and possibly correct, supplement or delete your personal data. In a number of cases listed in the GDPR, you may also request that the processing of your personal data be restricted. You can also object to the processing of your personal data if you have serious and legitimate reasons for doing so that go beyond our need to process your data. By means of a written, dated and signed application to City Camping Antwerp/Werkstroomm vzw, Jachthavenweg 6, 2050 Antwerp, you can request your personal data free of charge in digital and readable form and/or have them transferred to other controllers. To the extent that our processing is based on your prior consent, you have the right to withdraw that consent.

In case of use of data for direct marketing: You can object to the use of your data for direct marketing free of charge and do not have to give a reason for this.  

To exercise your rights, you can contact City Camping Antwerp/Werkstroomm vzw, via welcome@citycampingantwerp.be  

We treat your data as confidential information and will not pass it on, rent or sell it to third parties.  

Article 12: Use of cookies

Our Website uses cookies and similar technologies. This helps us to provide you with a better user experience when you visit our website and also allows us to optimize our website. Without your prior consent, we only place the purely functional cookies that are necessary for our Website to work correctly. For all other cookies, we first ask for your permission.

When you visit our website for the first time, you will be asked to accept our cookies. You can then manage your choices yourself at any time.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.  

Article 13: Impairment of validity - non-renunciation

If any provision of these Terms and Conditions is declared invalid, illegal or null and void, this shall in no way affect the validity, legality and applicability of the other provisions.  

The failure of the customer at any time to enforce any of the rights enumerated in these Terms and Conditions, or to exercise any right thereof, shall never be considered a waiver of such provision and shall never affect the validity of such rights.  

Article 14: Modification of terms and conditions  

These Terms and Conditions are supplemented by other terms and conditions that are explicitly referred to, and the general camping regulations of City Camping Antwerp/Werkstroomm vzw. In the event of a conflict, these Terms and Conditions shall prevail.  

Article 15: Evidence

The Client accepts that electronic communications and back-ups may serve as evidence.  

Article 16: Applicable law - Disputes

Belgian law is applicable, with the exception of the provisions of private international law on applicable law.  

The courts of the Consumer's domicile have jurisdiction in judicial disputes. The Consumer may also turn to the ODR platform (https://ec.europa.eu/consumers/odr/).